Warranty
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Kitchen Shelves Warranty

Kitchen Shelves believes reputation is built on delivering quality products for a fair price. We believe that while the customer may not always be right it is better to treat them as if they are. Our basic shelf is guaranteed to be free from manufacturer's defects for a period of one year from the delivery date. Our standard shelves are guaranteed for a period of two years and our Premier line of premium sliding shelves are guaranteed for as long as you own your home. If our shelves fail due to a manufacturer's defect during the warranty period simply return the shelf postage paid and we will either repair or replace it as we deem necessary. A return postage charge may apply.
No returns are accepted without a return authorization number
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We understand that buying a custom slide out shelf on-line may be uncomfortable. That is why we offer our no hassle re-cut policy. If you purchase custom made shelves from us and they are the wrong size due to your error we will re-cut or remake the shelves at no charge. You will be responsible for sending the shelf back to us and for the return postage but there will be no charge for cutting or if necessary remaking the shelves. Remember to call or email first for a return authorization number. No returns will be accepted without a return authorization clearly listed on the outside of the package.  We suggest you purchase one shelf to try before ordering shelves for all of your kitchen cabinets. All other items can be returned within 15 days of delivery. Returns will be checked for condition and completeness. Upon satisfactory inspection we will issue a credit in the amount of the original purchase price less a 15% restocking fee on the credit card account used in the original purchase. Shipping charges will not be refunded.  You must receive a return authorization number before retuning any items. Kitchen accessory products other than sliding shelves offered by Kitchen Shelves are subject to their manufacturer's warranty and warranted returns should be made directly to the manufacturer.  Custom shelf orders that are canceled after construction has begun but before the order has shipped are subject to a cancellation charge of up to 25% depending on the circumstances

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